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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators
1,904 ratings
About the Course
Launch your career in customer service, no degree required!
This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations.
Youāll Learn How To:
ā¢ Communicate with clarity and empathy
ā¢ Resolve customer issues using structured methods
ā¢ Apply service standards and use ticketing systems
ā¢ Navigate call flows and CRM tools
ā¢ Demonstrate traits that drive success
Course Features:
ā¢ Beginner-friendly
ā¢ Interactive modules
ā¢ Covers both soft skills and technical tools
ā¢ Final review to demonstrate mastery
ā¢ Realistic customer interaction scenarios
Who Should Enroll?
ā¢ Job seekers and career switchers
ā¢ Students and recent grads
ā¢ Professionals improving communication and empathy
ā¢ Anyone preparing for support roles
Recommended Background:
ā¢ No prior experience needed
ā¢ Basic computer literacy
ā¢ Interest in customer-facing work
Ready to get started? Enroll now and build the confidence to succeed!
Top reviews
RR
May 31, 2020
This course is definitely a great course for beginners and intermediates. Helped me understand a lot of things. Thank you IBM and Coursera for this wonderful course.
MY
Dec 20, 2018
This course has helped me to enhance my customer support skills. I implemented these skills while I was working. I got an excellent result. Thank you for this offering !
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551 - 551 of 551 Reviews for Customer Service Fundamentals
By luis f c c
ā¢Jan 27, 2025
this course is so boring